FAQS

BENEFITS:

What are Buddy Passes?

Buddy Passes are four complimentary one-day guest passes included with most memberships. These passes allow you to bring additional guests with you on a one-time basis during your visit.

• Expiration: Guest passes expire 12 months after the membership purchase date.
• Redemption: Passes cannot be replaced or redeemed for cash. Upon entry, they must be exchanged for admission at the front desk.
  

Can my guest redeem my buddy passes if I am not there?

No! The Buddy Passes are tracked on PassPlay so the member needs to be in-person to redeem them.

Can I include children outside of my household?

Family, Family Plus, Just for Two and Access for All Memberships are for the exclusive use of a single household. All children must permanently reside within the same household and be under the age of 18. Grandparents and Grandparents Plus memberships can include children not living in the same household

MEMBERSHIP LEVELS & CARDS:

Can I upgrade my membership?

Yes! You can add an additional adult to your membership at any time for $25, valid for the duration of the membership.

What does a Plus Membership allow?

Plus Memberships include an unnamed guest per visit. You can bring one additional person each time you visit the Museum. Guests can vary, or you may choose to name this person/two people on your membership. If you name more than one person please note that only the two listed members and one additional guest can come in at any one time.

How does the Access for All Membership work? How do I know if I am eligible?

The Access for All membership is for low income families who otherwise would not be able to afford the museum membership, i.e. your household uses EBT/food stamps, you or your child use medicaid etc. To get this membership you have to apply via an application form. This can be done either online or in person at the museum. We have both Spanish and English forms. Your application will be reviewed by our Development and Membership Manager who will email you to let you know if your application has been approved. If it has been approved all you need to do is come into the museum and show the front desk staff proof of approval -i.e. the email, then you can pay onsite at the museum, fill in the appropriate form, and begin your membership. It will expire one year from that date.

Does SFCM offer memberships for corporations? 

Yes we offer Institutional Memberships for corporations. This membership gives you 15 family membership cards which can be listed under your business name and rented out by the families that you serve. It has the following benefits:

• Unlimited general admission to the Museum for a full year.
• Discounted entry to special events and seasonal programming.
• 10% discount at the Gift Shop and on birthday parties and venue rentals.
• Discounted admission to 200 children’s museums across the U.S. and Canada through the Association of Children’s Museums (ACM) reciprocal network.
• Access to special programs like Wee Wednesdays, Fine Art Fridays, Science Saturdays, and more!
• Automatic sign up to our e-newsletter so that you can keep up to date with everything going on at Santa Fe Children’s Museum
• The membership costs $1000. For more information please contact our Development and Membership Coordinator Willow Grace at wgrace@santafechildrensmuseum.org

I purchased my membership online and haven’t received my card yet. Can I visit the Museum before my card comes?

Yes! Your membership is active on the date of purchase. Please bring your email confirmation and photo ID to verify

What is PassPlay and How does it work?

Digital membership cards through PassPlay were launched in June 2025. When you purchase a membership you will be invited to PassPlay within 5 business days. You will receive an email with instructions to download the PassPlay app and attach your membership to it. You can also have your digital membership in your Apple/Google wallet. Then scan your PassPlay app next time you are at the museum to enter under your membership

What if I still want a physical copy of my membership?

We have gone fully digital. You can still use your name and photo ID to enter the museum under your membership. For any questions please contact Charlotte at cgill@santafechildrensmuseum.org 

I can’t access my PassPlay account. Can I still come in?

Yes! Please just give your name and show a photo ID at the front desk when you come in.

EXPIRATION & RENEWAL:

When does my membership start?

Your membership begins on the date of purchase. For same-day entry, simply show your confirmation email/printed receipt and a photo I.D. at the front desk to check in.

What happens if I renew my membership early?

Renewing early is encouraged! Your new membership will expire one year after your current expiration date, so you won’t lose any time.

What do I do if my membership lapses?

You can renew your membership at any time online, in-person or over the phone to regain your benefits.

GIFT MEMBERSHIPS:

Can I purchase a membership for someone else?

Yes! Gift memberships can be purchased through:

• Online 
• Onsite at the Museum
• Over the phone. Please call 505-273-6724

MEMBERSHIP POLICIES:

Can I get a refund for a membership purchased?

Memberships are non-transferable, non-refundable, and expire one year from the date of purchase. Membership benefits and pricing are subject to change.

We are moving out-of-state and have just renewed our Family Membership. Can I give my membership to my friend’s family?

Museum memberships are non-transferable, so unfortunately you cannot give it to a friend. With your membership you get a 50% discount at other Children’s Museums in the Association of Children’s Museums network, you might be able to use it to get a discount in your new home state. Please refer to the ACM website for more information.